LAST UPDATED JUNE 13TH, 2023

Introduction

This page (“Privacy Policy” or “Policy”) provides our policies and procedures for collecting, using and disclosing your information and outlines the security measures we’ve put in place to protect the information that you store using FreshGrin Media, LLC.'s ("FreshGrin Media") services, including the services made available through this web site, and any other software or services offered by FreshGrin Media in connection with such services (Reviews, Messaging, Webchat, Auto Missed Call Text Back, CRM, Easy Text 2 Pay Client Invoicing, Manage, update, and track info for thousands of locations with the ease of a single dashboard, AI Marketing Automation). By using these Services, you consent to the collection, transfer, processing, storage, disclosure and other uses of your information described in this Privacy Policy.

What information does FreshGrin Media collect and store?

Personal Information

When expressing an interest in obtaining additional information about the Services or registering to use the Services, FreshGrin Media requires you to provide your personal contact information, such as your name, company name, address, phone number, and email address (these are referred to below as your “Personal Contact Information”). When purchasing the Services, FreshGrin Media also requires you to provide financial and billing information, such as billing name and address, credit card number, and the number of employees within the organization that will be using the Services (“Billing Information”).

Data, Diagnostic & Login Information

Using FreshGrin Media’s Services, you will be able to create, upload, store and share information such as company description, email ID, logo, photos, custom emails, user email IDs, etc. (this is collectively referred to below as “Data”). This information will be stored and maintained on FreshGrin Media’s web site. If you run into technical errors in the course of using the Services, FreshGrin Media may request your permission to obtain a crash report along with certain logging information from your system documenting the error (“Diagnostic Information”). Such information may contain information regarding your Operating System version, hardware, browser version (and .NET version information in case of Windows systems), and your email address, if provided. Additionally, certain login information is maintained in a cookie stored locally on your computer (i.e. not on a server) in order to streamline the login process (“Login Information”).

Analytics Information

When you visit our website and use FreshGrin Media’s services, we collect certain information using common digital tools like cookies and web beacons. This 'Website Navigational Information' includes your web browser type, language, IP address, and your activity on our site, such as pages viewed and links clicked, collectively known as 'Analytics Information.'

We also partner with third-party vendors, including Google, to serve tailored ads based on your previous visits to our site and others on the Internet. These vendors use cookies for personalized advertising.

You have the choice to opt out of personalized advertising. To do so, please visit your Ads Settings or

www.aboutads.info

for more options.

Geo-Location Information

Currently, FreshGrin Media does not collect real-time geo-location information. Should we decide to collect such information in the future, we will obtain your explicit consent beforehand.

What does FreshGrin Media do with the information it collects?

FreshGrin Media is committed to using the information we collect responsibly and transparently. Here's how we use different types of data:

Personal Contact Information: We use this information to manage your account, provide our Services, and communicate updates and product announcements. With your consent, we may also use this information for marketing purposes. You can opt out of marketing communications at any time.

Billing Information: We prioritize the security of your financial data. We do not store billing information on our servers. Instead, we use Stripe, a secure payment provider, to handle all payment-related transactions. To understand how Stripe manages your billing information, here is the information regarding Stripe’s privacy policy here.

Data, Diagnostic, and Login Information: This information is essential for the effective administration and enhancement of our Services, ensuring a smooth and functional user experience.

Analytics Information: To improve our Services and user experience, we utilize analytics tools like Google Analytics. This helps us understand how our Services are used, aiding in technical administration and functionality improvement.

Sharing & Disclosure of Private Information

Third Party Applications and Your Use

At FreshGrin Media, we provide the capability for users to link their data with third-party sites, including but not limited to Facebook, Twitter, and LinkedIn. This feature is entirely user-driven – you have full control over whether and how to establish these links.

Please note that FreshGrin Media is not responsible for the data practices of these third-party platforms. Once your data is shared with them, their own privacy policies and terms of service will govern the use of your information. We encourage you to review these policies carefully before linking your data.

Marketing and Publicity

By agreeing to our Privacy Policy and Terms of Service, you grant FreshGrin Media permission to identify you as a valued customer. This includes the use of your name and/or logo in our marketing materials and on our website. We respect your brand and image, and this use is solely for the purpose of showcasing our business relationship.

If you prefer not to have your identity or logo used in our marketing efforts, please let us know, and we will honor your request.

Sale of Personal Information

FreshGrin Media is committed to protecting your privacy. We assure you that we do not sell, rent, or trade your personal information with any third parties.

Collaboration with Service Providers and Business Partners

To enhance the quality and functionality of our services, FreshGrin Media partners with trusted third-party companies and professionals. These partners may include providers of data storage, maintenance, database management, web analytics, and payment processing services, among others.

These third parties are granted access to your information solely for the purpose of performing specific tasks on our behalf. Rest assured, they are bound by confidentiality agreements and obligations that align with the principles set out in this Privacy Policy, ensuring your data is handled with the utmost care and security.

Use of Aggregated and Non-Personal Information

FreshGrin Media may share aggregated, anonymized data that does not personally identify any individual. This may include usage statistics and general trends related to the use of our Services. Such information could be used for analysis, business development, and marketing purposes.

Confidentiality and Use of Personal Information

At FreshGrin Media, we are committed to maintaining the confidentiality of personally identifiable information. We will not disclose any personal information about individuals, whether they are our direct customers or individuals whose data is provided to us by our customers, except as explicitly outlined in this Privacy Policy.

For non-personal information that cannot be directly associated with any specific individual (like aggregated user statistics or general usage trends), we reserve the right to use this data as needed for business analysis, service improvement, and other lawful purposes.

Handling and Utilization of Your Personal Information

FreshGrin Media processes and stores your personally identifiable information on servers in the United States. Due to the nature of the Internet, your data may transit through other countries.

We use your information to:

• Develop and deliver our services.

• Process transactions.

• Provide customer support and manage accounts.

• Enhance and market our products and services.

Access to your information is limited to personnel who need it for these purposes.

We do not sell or rent your personal information. Sharing with third parties, such as service providers for operational needs, is conducted under strict confidentiality and is limited to necessary purposes. These partners are bound by obligations to protect your data and are prohibited from using it for other purposes.

Information may be disclosed for legal reasons, such as in response to lawful requests or to protect our rights and safety. In case of a business transition, such as a merger or acquisition, the successor will adhere to our Privacy Policy. Collaborations with partners for co-branded services are transparent, and you have options to control such data sharing.

We may use your information to search and remove internet content about you, always with your explicit permission for specific purposes

Data Retention and Deletion

FreshGrin Media retains your personal information as long as your account remains active or as necessary to provide our Services. Should you choose to discontinue using our Services and wish to delete your account, please contact our customer care team for assistance.

Upon account deletion, we will promptly remove your data from our servers. However, please note that there might be a short delay in data removal, and some data may persist in our backup systems for a limited time for data integrity and recovery purposes.

Updates to Our Privacy Policy

We may occasionally update this Privacy Policy. Should any significant changes be made, we will notify you via email to the primary address associated with your account, and we'll also display the changes prominently on our website before they take effect. It is your responsibility to ensure that your email address remains current in our records.

We encourage you to review our Privacy Policy regularly to stay informed about our information practices. Any modifications to this policy will be effective once they are duly posted or communicated.

In the event of a business transition, such as a merger or acquisition, your personal information may be transferred. We will inform you through our website if your personal data will be used differently from the policy in effect at the time of collection, and you will have the option to choose regarding this new use.

Internal Uses of Your Personally Identifiable Information

If you reside in the European Union (“EU”), United Kingdom, Lichtenstein, Norway, Iceland or Switzerland, you may have additional rights with respect to your personally identifiable information (otherwise known as Personal Data). These rights may include rights under the EU’s General Data Protection Regulation (“GDPR”), if you are a resident of the EU, United Kingdom, Lichtenstein, Norway or Iceland. “Personal Data” is any data that relates to an identified or identifiable natural person. Examples of Personal Data include identifiers such as name, location data, and unique online identifiers.

In addition to the principles, practices and policies set forth above in this Privacy Policy, FreshGrin Media has adopted the following principles to govern its collection and processing of Personal Data:

Personal Data shall be processed lawfully, fairly, and in a transparent manner.

The Personal Data collected will only be those specifically required to fulfill FreshGrin Media’s obligations to deliver the FreshGrin Media service.

Personal Data shall only be retained for as long as it is required to fulfill contractual requirements.

Personal Data shall be adequate, relevant, and limited to what is necessary in relation to the purposes for which they are collected and/or processed. Personal Data shall be accurate and, where necessary, kept up to date.

The data subject has the right to request from FreshGrin Media access to and rectification or erasure of their Personal Data, to object to or request restriction of processing concerning the data, or to the right to data portability. In each case such a request must be put in writing to FreshGrin Media.

California Consumer Privacy Act (CCPA) Compliance

FreshGrin Media adheres to the California Consumer Privacy Act (CCPA), effective January 1, 2020. This act grants California residents certain rights regarding the personal information collected by businesses.

If you're a resident of California, you have the right to:

• Know what personal data is being collected.

• Request the deletion of your personal data.

• Not be discriminated against for exercising these rights.

To exercise these rights, please submit your request here.

This revision aims to offer a clearer understanding of CCPA rights and how to exercise them. Ensure the link provided leads to an effective method for users to exercise their rights. Consulting with a legal professional is recommended to ensure the section fully complies with the CCPA.

Opt-out Step-by-Step Guide

Fill in the our opt-out form from here. We will remove you out of our list. NOTE: It might take a while to process as it takes a few minutes to register and remove from our database.

Participation in Community Services

Our Services include community features like blogs, forums, and wikis, which are publicly accessible. Please be cautious when sharing personal information in these areas, as it can be viewed, collected, and used by others. Contributions made to these community services may remain visible even after your account is canceled. We encourage responsible sharing and remind you to safeguard your personal information when participating in these public platforms.

Account Termination Policy

In the event of non-payment of the required monthly subscription fee, please be aware that your contractual agreement with FreshGrin Media will be subject to termination. Your account will be temporarily suspended and we will reach out to you for a necessary discussion to resolve the issue and determine the next steps.

Refund Policy

At FreshGrin Media, customer satisfaction is paramount. If you are not satisfied with our services, you are entitled to request a refund. This policy is designed to provide flexibility while maintaining fairness.

Please note, abuse of our refund policy, such as repeated refund requests following repurchase, is considered a violation of our terms of service. A single instance of such behavior may be overlooked as a courtesy. However, a second occurrence will lead to account termination and denial of access to our software.

We encourage responsible use of our refund policy and appreciate your understanding.

Questions, Complaints and Contacts

If you have any questions regarding this Privacy Policy, please contact us at shafin@freshgrinmedia.com